HERE YOU WILL FIND THE ANSWERS TO THE MOST FREQUENTLY ASKED QUESTIONS

Here are the answers to the most frequently asked questions via email:

1.Can’t find your ticket? Please check the SPAM folder.
2. Tickets must be PERSONALIZED. Admission only in connection with the identity card.
3. These are E-TICKETS that are sent by email and can be printed out.
4. PRINTING OUT is helpful, because if your mobile phone doesn’t work properly, you won’t be able to come to the festival without a ticket.
5. You can always REPERSONALIZE your ticket and therefore also pass it on. Below you will find detailed instructions.
6. RETURNS are excluded. According to paragraph 312g paragraph 2 number 9 of the German Civil Code (BGB), there is no right of cancellation for contracts in connection with leisure activities if a specific date or definable period for the provision of services has been agreed in the contract: https://www.gesetze-im-internet.de /bgb/__312g.html
7. No entry before the age of 18. Also not accompanied.
8. Accompanying persons of SEVERELY DISABLED PEOPLE (with proof) have free entry. No additional ticket is required. There are no discounts for severe disabilities.
9. There will be LOCKERS.
10. SEATING is only available in the food area.