HERE YOU WILL FIND THE ANSWERS TO THE MOST FREQUENTLY ASKED QUESTIONS

Here are the answers to the most frequently asked questions via email:

1.Can’t find your ticket? Please check the SPAM folder.
2. Tickets must be PERSONALIZED. Admission only in connection with the identity card.
3. These are E-TICKETS that are sent by email and can be printed out.
4. PRINTING OUT is helpful, because if your mobile phone doesn’t work properly, you won’t be able to come to the festival without a ticket.
5. You can always REPERSONALIZE your ticket and therefore also pass it on. Below you will find detailed instructions.
6. RETURNS are excluded. According to paragraph 312g paragraph 2 number 9 of the German Civil Code (BGB), there is no right of cancellation for contracts in connection with leisure activities if a specific date or definable period for the provision of services has been agreed in the contract: https://www.gesetze-im-internet.de /bgb/__312g.html
7. No entry before the age of 18. Also not accompanied.
8. Accompanying persons of SEVERELY DISABLED PEOPLE (with proof) have free entry. No additional ticket is required. There are no discounts for severe disabilities.
9. There will be LOCKERS.
10. SEATING is only available in the food area.

Other FAQ

What time does the festival start?

The Fairground Festival starts on December 3rd, 2022 at 5:00 p.m. to 6:00 a.m.

What happens if the event is postponed?

If we have to postpone the event due to COVID, your tickets will of course remain valid for the alternative date. If you are unable or unwilling to attend, we will of course refund your money. Simply write to our support at support@digistore24.com.

From what age is admission?

From 18 years! ID cards must generally be carried with you at all times.

Is there re-entry?

No, for organizational reasons it is not possible to re-enter after leaving the event at the Hanover Fair.

Where are lost and found items collected?

We collect all lost and found items in the safe box at the entrance during the event. After the event, we hand them over to the Hannover Exhibition Center.

What added value does the VIP ticket offer?

Fast entry with the Fast Lane entrance control, exclusive celebrations in your own VIP areas and platforms. In addition, you benefit from your own VIP range of drinks with selected premium brands at the bars in this area. In addition, there are separate toilet areas.

Is the festival barrier-free?

Yes, the festival site is barrier-free.

Do accompanying persons of severely disabled people have free admission?

Admission to the Fairground Festival is free for guests accompanying guests who are wheelchair-bound or have a severely disabled pass. The reduction is only valid for one accompanying person per affected person.

How do I get to the festival site?

The event halls are located at the “Messe Nord”. All arrival and departure information is available HERE.

Where can I find the timetable?

The timetable will be made available for download on our website and social media channels a few days before the start of the festival.

Can I bring food or drinks to the festival site?

Own drinks and food are generally prohibited on the entire festival site. In addition to our bars, there will of course be a range of dishes.

What items are not allowed on the festival site?

Bags larger than DIN A4 format
Selfie sticks
Markers, eddings, felt-tip pens (except make-up)
food and drinks
Weapons of all kinds and similarly dangerous objects (e.g. kitchen knives, pocket knives)
Illegal drugs and medicines in unusual quantities
Professional photo and film equipment, fire accelerators and fireworks, pyrotechnic material, gas spray cans, caustic -, flammable -, coloring substances, or containers with substances that impair health or are easily flammable
Containers with liquids (e.g. nail polish remover, body lotion, perfume)
glass container
Animals
Promotional Materials
Large power banks (larger than a standard mobile phone)

Where are the toilets located?

There are enough toilets in Hall 2 and Hall 3.

Are first aid teams on site?

First aid teams are on site for the entire duration of the event. There is also a fixed station between Halls 2 & 3.

Is smoking allowed on site?

For legal reasons of safety and fire protection, smoking inside the exhibition center is expressly prohibited! This also applies to e-cigarettes!

We have set up extra smoking areas for you in the outdoor area between Halls 2 & 3.